Privacy Policy
MP Naturopathy is operated by MP NATUROPATHY PTY LTD (ABN 12 698 440 194) ("MP Naturopathy", "we", "our", or "us").
We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, book appointments, participate in telehealth consultations, subscribe to our communications, or otherwise interact with our business.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Depending on how you interact with us, we may collect the following types of personal information:
Your name, postal address, billing address, email address and telephone number.
Payment information required to process consultation fees.
Sensitive health information that you voluntarily provide during consultations, health history forms, questionnaires, pathology results, functional testing or assessments.
Appointment and booking information.
Communications between you and MP Naturopathy, including emails, messages and enquiry forms.
Information about your device, browser, IP address and how you use our website through cookies and similar technologies.
How We Collect Your Information
We may collect personal information:
When you complete forms on our website.
When you book an appointment.
During consultations or health assessments.
When you communicate with us by email, telephone or social media.
Automatically through cookies, website analytics and similar technologies.
From trusted third-party providers who assist us in delivering our services, including online booking, telehealth, payment processing and clinical software.
How We Use Your Information
We use your personal information to:
Provide naturopathic consultations and personalised healthcare services.
Prepare individualised treatment plans and wellness recommendations.
Review pathology and functional testing results.
Process consultation bookings and payments.
Respond to enquiries and provide client support.
Send appointment confirmations, reminders and important service updates.
Improve our website and client experience.
Send newsletters, educational content or promotional communications where you have chosen to receive them.
Meet our legal, professional and regulatory obligations.
Sensitive health information is collected and used only for purposes directly related to providing safe, effective and personalised healthcare, or as otherwise required or authorised by law.
Marketing Communications
If you subscribe to our mailing list, we may send educational content, clinic updates, health information or details about our services.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly at megan@mpnaturopathy.com.au.
Payment Information
Payments for consultations are processed securely through approved third-party payment providers.
We do not store your full credit or debit card details on our systems.
Website Analytics and Cookies
Our website uses cookies and analytics services to help us understand how visitors use our website and improve your browsing experience.
Cookies may collect information including:
Browser type
Device information
IP address
Pages visited
Time spent on our website
Referral sources
You may disable cookies through your browser settings; however, doing so may affect the functionality of certain areas of our website.
Telehealth Consultations
MP Naturopathy primarily provides consultations via secure video and telephone appointments.
While we take reasonable steps to protect your privacy during telehealth consultations, you are encouraged to attend appointments in a private location using a secure internet connection.
Functional Testing and Pathology
Where you choose to undertake pathology or functional laboratory testing, we may collect, receive and securely store your test results to provide appropriate clinical advice and ongoing care.
These results are treated as sensitive health information and managed in accordance with Australian privacy laws.
Third-Party Service Providers
We engage trusted third-party providers to assist with operating our business, including:
Website hosting providers
Online appointment booking software
Secure telehealth platforms
Secure payment processors
Clinical practice management software
Email marketing platforms
Website analytics services
Information technology and cloud storage providers
These providers receive only the information necessary to perform their services and are expected to protect your information in accordance with applicable privacy and security requirements.
Overseas Disclosure of Personal Information
Some of our third-party service providers may store or process personal information on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable Australian privacy laws.
Disclosure of Personal Information
We may disclose your personal information:
To trusted service providers who assist us in delivering our services.
Where required or authorised by Australian law.
To protect the rights, safety or property of MP Naturopathy, our clients or others.
With your consent where appropriate.
We do not sell, rent or trade your personal information.
Health Information
As a healthcare provider, we collect sensitive health information necessary to provide safe, effective and individualised naturopathic care.
Your health records are treated as strictly confidential and are accessible only by authorised personnel involved in your care, unless disclosure is required or authorised by law.
We maintain health records in accordance with applicable Australian laws and professional obligations and take reasonable steps to ensure your information remains accurate, secure and confidential.
Data Security
We take reasonable administrative, technical and physical safeguards to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
While we use secure systems and reputable service providers, no method of electronic transmission or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
Provide our services.
Maintain appropriate clinical records.
Meet our legal and regulatory obligations.
Resolve disputes.
Enforce our agreements.
When information is no longer required, it will be securely destroyed or de-identified where appropriate.
Your Privacy Rights
Subject to applicable Australian privacy laws, you may request to:
Access your personal information.
Correct inaccurate or incomplete information.
Withdraw your consent to receive marketing communications.
Request information about how your personal information is collected, used and disclosed.
To exercise these rights, please contact us using the details below.
Children's Privacy
Our services are generally intended for adults. Where services are provided to a person under 18 years of age, personal information will generally be collected with the involvement and consent of a parent or legal guardian where required by law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal obligations.
The updated version will be published on our website together with the revised "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
MP Naturopathy
Operated by MP NATUROPATHY PTY LTD
ABN: 12 698 440 194
Email: megan@mpnaturopathy.com.au
Phone: 0404 632 763
Postal Address:
PO Box 22
Oxenford QLD 4210
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).